Returns & Exchange
Welcome to our returns page! At ChefsCotton, we understand that sometimes things don't work out, and we want to make the process of returning your order as easy as possible. On this page, you'll find all the information you need to return your order, including our return policy and instructions on how to process a return.
If you have any questions or need assistance, don't hesitate to contact us. We're here to help.
Returns
At ChefsCotton, we are dedicated to providing excellent customer service and are happy to assist with returning and refunding your order. To begin the return process, please ensure that the following conditions are met:
- The approval period of 30 days has not yet expired
- The products have not been customized
- The goods have not been used
- The goods are returned in their original state and packaging
- The packing list (or a copy) is included in the package
If you need to return or exchange your order, please send the goods back to the address below with a note specifying your order number and instructions. We'll promptly process your request for a hassle-free experience.
ChefsCotton
Attn. Returns Department
Middenweg 14
1906 AR Limmen
The Netherlands
Please be sure to return your package within 30 days of delivery. If you have any questions or concerns about the return process, don't hesitate to contact us. We are always here to help.
Leather aprons
When returning leather aprons, make sure they are rolled up and not folded. Custom-made or personalized aprons cannot be exchanged.
Refunds
Once we have received and inspected your returned order and confirmed that it meets the conditions outlined above, we will begin the refund process. Please allow up to 10 business days for the refund to be processed and for the funds to be returned to your original payment method.
If import duties have to be paid by ChefsCotton when receiving returned shipments from outside the European Union, these will be deducted from the refund amount.
We strive to make the return and refund process as seamless as possible, so if you have any questions or encounter any issues, don't hesitate to reach out to us. Our customer service team is here to assist you every step of the way. Thank you for choosing ChefsCotton.
