Returns & Refunds

This is how returns work

Returns & Exchange

We understand that sometimes things don't work out, and we want to make the process of returning your order as easy as possible. Here you'll find all the information you need to return your order. Please make sure your return always complies with the checklist below

Checklist

The approval period of 14 days has not yet expired

This means that you can still return or exchange your order for up to 14 days after delivery.

The product is not customized

This is because customized products are made to your specific specifications. They cannot be resold to other customers.

The goods have not been used and are returned in their original state and packaging

Our return policy states that all items must be returned in their original condition, with all tags and packaging still attached. If an item has been used or shows signs of use, we will not be able to accept it for return or exchange. Appliances such as thermometers are only returnable if they are returned unopened in their original packaging.

Step 1

Attach the (copy) delivery note to the return, describing which products are being returned and stating for each item whether it is to be credited or exchanged. In the case of an exchange, indicate the new desired product/size/colour.

If a packing slip is not included, you can also add a note with the order number, your name, and contact details.

Step 2

Make sure the products are carefully packed in the original packaging and shipped in a sturdy and weatherproof package and do not forget to add the packing slip.

Please do not use the product packaging as shipping packaging!

Step 3

Deliver the parcel to a courier of your choice and send it (at your own expense) to:

ChefsCotton
Return Department
Middenweg 14
1906AR Limmen
The Netherlands

Step 4

Once we receive the return, it will be checked and processed within 48 hours.

Step 5

Then, in case of an exchange, the replacement product will be sent within 5 working days. In case of a return, a refund will be made within 10 working days via the payment method used to complete the payment of the order.

Need help?

Do you have questions or need advice on our products or services? We are ready to help you 7 days a week.

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