Order & Delivery

ChefsCotton ships to almost all countries in the world, except for the following:

• Russia
• Belarus
• Syria
• Libya
• Iran
• North Korea
• Eritrea
• Sudan
• South Sudan

We are not allowed to ship Le Nouveau Chef products to the countries below:

• United States
• Mexico
• Canada
• Switzerland

Shipping costs vary depending on the destination country, the weight of your order, and the shipping method you choose. You can see the shipping costs for your specific order by adding items to your cart and going to the checkout.

• Within the European Union, we offer free shipping on orders over €250. For orders under €250, shipping costs start at €5.
  
• For orders outside the European Union ( like the United Kingdom), we ship with incoterm DAP. This means that the buyer is responsible for paying any import duties or taxes. You can find more information about import duties and taxes by contacting your local customs office.
  
• To the United Kingdom, the minimum order amount is £135.
  

We offer a variety of shipping options to meet your needs, including:

• Standard shipping: This is our most affordable option, and orders typically ship within 1-3 business days.
• Express shipping: This option is available through UPS, and orders typically arrive within 1-2 business days.
• International shipping: We offer international shipping to over 200 countries and territories.

The shipping time for your order will depend on the shipping option you choose, as well as your location. For example, orders shipped within the European Union using standard shipping typically arrive within 1-5 business days. Orders using express shipping typically arrive within 1-3 business days.

Shipping time for personalized items
Please note that personalized items have a longer processing time.

• Embroidery: 3 weeks after design confirmation
• Personalized leather aprons: 1-2 weeks
• Printing: 2 weeks after design confirmation

In addition, please allow 0-48 hours for order processing (Monday - Friday).

If you have not received an order notification, here are a few things you can do:

1. Check your spam folder
   Sometimes, email notifications from us can end up in your spam folder. Check your spam folder to see if your order confirmation is there.
   
2. Double-check your email address 
   Make sure you entered the correct email address when you placed your order. If you entered the wrong email address, you will not receive any notifications from us.
   
3. Contact us
   If you have checked your spam folder and double-checked your email address and you still have not received an order notification, contact our customer service department. They will be able to look up your order and provide you with more information about the status of your order.

To be eligible for VAT exemption, you must be a company registered within the European Union (except for the Netherlands). Once you have completed your order, you can enter your VAT ID in the order note section from the shopping cart. After we have received your order, we will validate your VAT ID and refund the VAT if it is valid.

Here are the steps on how to get VAT exemption:

1. Add your items to your cart and proceed to checkout.
2. In the order note section of the Cart slider, enter your VAT ID.
3. Complete your order and submit your payment.
4. We will validate your VAT ID and process your VAT refund if it the number is valid.

Please note that the name and address details must match the registration with your government. We use VIES for verification. We may require additional documentation from you to verify your VAT ID. We will contact you if this is necessary.

You will receive an email confirmation with your order details, including a link to download your invoice as a PDF.

To find your invoice in your email:

1. Open the order confirmation from you received via email.
2. Look for the link that says "Download invoice"
3. Click on the link to download your invoice (PDF).

You will receive an email notification when your order has been processed and is ready for shipping. The email will contain a tracking number that you can use to track your order's progress online. You can also track your order by logging into your account on our website.

If you have not received an order notification, here are a few things you can do:

1. Check your spam folder
   Sometimes, email notifications from us can end up in your spam folder. Check your spam folder to see if your order confirmation is there.
   
2. Double-check your email address 
   Make sure you entered the correct email address when you placed your order. If you entered the wrong email address, you will not receive any notifications from us.
   
3. Contact us
   If you have checked your spam folder and double-checked your email address and you still have not received an order notification, contact our customer service department. They will be able to look up your order and provide you with more information about the status of your order.
   
4. Login to your account
   You can always find the order status and track & trace code in your ChefsCotton account

If your delivery has failed or is stuck with the carrier, you should first contact the carrier directly. The carrier will be able to provide you with more information about the status of your delivery and they may be able to resolve the issue for you.

If you have contacted the carrier and they have not been able to resolve the issue, you can contact our customer service department. We will be able to look into the issue and see if we can help you resolve it.

We're sorry to hear that there's a problem with your shipment. We want to make sure that you're happy with your purchase, so please contact us within 48 hours of delivery to report any issues.

Here's what you can do:

1. Inspect your shipment carefully: Upon receiving your package, inspect the items carefully for any damage or defects. If you find any issues, take photos of the damage or defects.
2. Save the packaging: Keep the original packaging, including the shipping box, packing materials, and any labels or tags. This will be helpful if we need to investigate the issue further.
3. Contact our customer service: Please contact our customer service department within 48 hours of delivery to report the problem. We will need your order number, tracking number, and a description of the issue.
4. Provide photographic evidence: If you have taken photos of the damage or defects, please attach them to your email or provide them during your phone call.

We will review your case and take appropriate action. Depending on the nature of the issue, we may offer a replacement product, issue a refund, or help you arrange for repairs.