Order & Delivery
At ChefsCotton, we are committed to providing our customers with fast and reliable shipping services. We offer worldwide delivery to most countries, with the exception of the United States and Russia.
Our delivery times per country can vary, but the average duration is displayed during the checkout process for your convenience. We strive to process orders as quickly as possible, with most orders being processed within 48 hours (Monday-Friday). The average delivery time for our courier services within the EU is 5 days (Monday-Friday). If you have placed an order for a customized product, please allow an additional 2-4 weeks for delivery. In the event of any delays due to issues in our warehouse, we will notify you as soon as possible.
If a product is out of stock, we may decide to have it shipped directly from the supplier.
Once your order has been sent, you will receive an email from the carrier with a track and trace number. Make sure to double-check that your email address was entered correctly, and be sure to check your spam folder if you don't see the email. If you need to cancel or change your order, you can contact us via email or chat. If processing has not yet begun, we may be able to intercept your order for you. Thank you for choosing ChefsCotton for all your culinary needs.
Please be aware that if you are shipping outside of the European Union, you may be responsible for paying import duties and VAT (value added tax) upon receipt of your order. These charges are determined by the customs agency in your country and are beyond our control. We recommend contacting your local customs office for more information on these charges before placing your order. Please note that it is the responsibility of the customer to pay any applicable import duties and VAT.
Please note we do not take orders from the UK with a product value lower than £135 as we are not registered for VAT declaration here.
We are not responsible for delays caused by local holidays, handling at customs in the destination country, strikes, or other special events in the destination country, and the cost of sending a package back is not reimbursed.